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Open 0qqq Legal Terms

We set out the rules that shape your account, wallet records, cookies, and support requests on 0qqq.

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CONTACT PATHS

Switch to Legal Contact Paths

For legal matters, we keep the contact paths simple so you can reach the right queue without delay. Use the email tied to your account when you need a correction, a copy of stored data, or a check on a transaction record. If email is not easy, the form and postal route stay open. We read each request in the order it arrives and reply after we verify the account link.

Team online

Email the legal desk

Write from the email linked to your account at [email protected]. Use this path for access checks, corrections, or disputes tied to a transaction record. We use the thread to confirm identity before we change anything.

Send the support form

If you want a written trace, send the form with your account email, the issue type, and the page or transaction reference. We read it as a legal request and answer with the next step after verification.

Post a signed letter

You can also post a signed letter for formal requests when email is not available. Include your full name, account email, and the change you want. We will match it against the record before we act.

DATA PRACTICES

Browse Data, Cookies and Retention

This page explains how we handle the records tied to your account. We collect only the details needed to run access checks, process payments, answer support questions, and keep a dispute trail.

Data we keep

We store the details needed to identify your account, trace payment references, and answer legal questions. That can include your email, login trail, device markers, and transaction status, always tied to the purpose for which they were collected.

Cookies on the page

Cookies remember session state, language choice, and sign-in status. They also help us spot duplicate requests and keep the page stable after refresh, without asking you to repeat the same step each time.

Account checks

When you ask for a change, we may ask you to confirm the email, phone number, or payment reference on file. That verification keeps records aligned and helps us avoid changes made by the wrong person.

Retention period

We keep records only as long as they are needed for account handling, dispute checks, tax or accounting duties, or legal retention rules. After that period, we remove or anonymise them where the law lets us do so.

Request changes

To ask for a correction, export, or deletion, send a clear message from the address linked to the account and say what should change. We will check the request and act where local law allows.

Who to contact

For a legal question, write to the email on this page or use the form if email is not convenient. We keep the request in our secure queue and reply with the next step after verification.

Open Questions About Legal Use

These questions cover the points that matter before you open an account: where access is allowed, what we store, how you can ask for a change, how long records stay, and where to send a legal message. If your situation depends on a local rule, we apply that rule first and then answer from the record we hold. That keeps the process clear when you come back later with the same account.

Access depends on the law that applies where you are. If local law permits it, you can open the account and continue with the checks we use for identity, payments, and support messages.

We keep the details needed for account handling, such as your login trail, device markers, contact data, and transaction references. We do not keep more than we need for the purpose that collected it.

Yes. Send the request from the email linked to your account and say what should change. We verify the record first, then make the change where local law allows and where a duty does not require retention.

We keep records for the period needed for account work, dispute handling, tax or accounting duties, and legal retention rules. After that, we remove or anonymise them where the law allows us to do so.

Cookies remember session state, language choice, and sign-in status so the page works without repeated steps. They also help us spot duplicate requests and keep the legal pages and account tools consistent.

Use the email on this page or the form if email is not convenient. We keep the message in the legal queue, check the account link, and reply with the next step after verification.

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