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Explore the Terms That Govern Your 0qqq Account

These Terms and Conditions set out the rules under which your 0qqq account operates — covering deposits via UPI, Paytm and PhonePe, withdrawal processing, account access and dispute…

Account EligibilityDeposit & Withdrawal RulesUPI, Paytm, PhonePe AcceptedDispute Resolution ProcessJurisdiction-Dependent Access
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0qqq Explore the Terms That Govern Your 0qqq Account
TERMS CONTACT PATHS

Get in Touch About These Terms and Conditions

If any clause in these Terms and Conditions is unclear, or if you believe your account has been actioned incorrectly under them, our support team is available around the clock. Reach us through any of the channels below and we will respond with a written explanation citing the relevant clause.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team can pull up the specific Terms and Conditions clause your query relates to and walk you through it in plain language, usually within a few minutes.

Email Support

Send a detailed email to our terms and accounts team and receive a written response within 24 hours. Email is the right channel when you need a documented answer that references the exact clause number in your case.

Help Centre

Our Help Centre carries a plain-language summary of every major clause, including how payment-method verification works for UPI and Paytm withdrawals and what happens when an account is flagged for review.

HOW WE HANDLE YOUR ACCOUNT

Open a Secure Account — What We Do on Our Side

From the moment you open your account, we apply a set of consistent practices around data, security and access.

Data Handling

We collect only the data needed to operate your account and process your transactions. Your personal details are never sold to third parties and are stored in encrypted form on secured servers subject to access logging.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve page load times. You can manage cookie preferences at any time from the privacy settings panel in your account without affecting your ability to transact.

Account Security

Two-step verification is available on all accounts and strongly encouraged. Login attempts from new devices trigger an email confirmation step, and repeated failed attempts lock the account temporarily with an automatic alert sent to your registered address.

Data Retention

Account records, including transaction logs and communication history, are retained for the period required by applicable law. After that period, data is deleted or anonymised according to our internal retention schedule, a copy of which is available on request.

Contact for Changes

To request a correction to your account data or to ask us to delete specific records where permitted by law, write to our data team via email. We acknowledge all such requests within 48 hours and complete them within the statutory timeframe.

Clause Update Notices

When we update these Terms and Conditions, we post a notice on the account login page at least seven days before the new version takes effect. The notice states which clauses changed and links to a tracked-changes version of the document.

Frequently Asked Questions About These Terms

The questions below cover what we hear most often from account holders about their rights, how these Terms and Conditions apply in practice, and what to do if something does not look right on your account.

Yes. Every payment method we support — UPI, Paytm, PhonePe and Google Pay — is subject to these Terms and Conditions. The payment-specific rules in Section 4 explain how verification, processing times and refunds work for each method.

Access to our platform depends on your local law and is available only where local law permits. It is your responsibility to check whether participation is lawful in your region before opening an account or placing any transaction.

We may suspend or permanently close an account that breaches these terms. Before doing so we will, where practical, issue a written notice by email citing the specific clause. Funds held at the time of closure are handled according to the dispute clause.

Email our data team with your registered account details and a subject line of 'Data Request'. We acknowledge within 48 hours and provide a full data export within the timeframe required by applicable law, at no charge to you.

Yes. We post a notice on the login page at least seven days before a new version takes effect, stating exactly which clauses changed. Continuing to use your account after that date means you accept the updated terms.

Raise a dispute ticket via email within 30 days of the decision, quoting your account number and the relevant clause. Our review team will examine the case and send a written decision, usually within five business days of receiving your ticket.

The core terms are uniform, but access and certain transaction rules vary by state in line with local law. Where a specific rule applies only to certain regions, we note that within the relevant clause so there is no ambiguity for your account.

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