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How 0qqq Handles Your Personal Data

At 0qqq, we keep your personal data secure, use it only for the purposes you'd expect, and give you clear ways to access, update or remove it.

Data TransparencyCookie ControlAccount SecurityRight to AccessSecure Transactions

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What Data We Collect and Why

0qqq Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the details you provide — name, contact information and payment method identifiers such as your UPI handle, Paytm number or PhonePe-linked account — solely to process your transactions and keep your account secure. We also record usage

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data like session timestamps and device type to detect unusual activity and improve performance. Whether this service is available to you depends on local law in your region, and we apply data-handling practices consistent with applicable privacy regulations. We do not sell your personal data to
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third parties. Data shared with payment processors — UPI, Paytm, PhonePe — is limited to what is strictly necessary to complete each transaction and is governed by their own privacy commitments.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to flag a concern, our privacy support team is available through the channels below. We aim to respond to all privacy-related requests within 72 hours, and to complete data access or deletion requests within 30 days of verification.

Team online

Email Privacy Team

Send your data request or privacy concern directly to our dedicated privacy inbox. Include your registered account email so we can verify identity before processing any change or disclosure.

Live Chat Support

Our live chat handles privacy questions in real time during support hours. Agents can log a formal data request on your behalf and confirm a reference number so you can track progress.

In-Account Help Centre

Log in, head to Account Settings, and open the Help Centre tab. From there you can submit a privacy request form directly tied to your account, which speeds up identity verification considerably.

HOW WE PROTECT YOU

Our Data Handling and Security Practices

From the moment you complete a deposit via UPI to the moment you request a withdrawal, your data moves through encrypted channels.

Encrypted Storage

All personal data we hold — including your UPI identifiers and contact details — is stored using AES-256 encryption at rest. Backups are also encrypted and access is restricted to authorised personnel only.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can adjust cookie preferences at any time through the cookie settings panel without affecting your account access.

Account Security Controls

Two-factor authentication is available on every account. We also flag logins from unrecognised devices and require re-verification before processing any withdrawal, keeping your funds and data protected.

Data Retention Policy

We retain account data for as long as your account is active and for a period thereafter required by applicable law. Once retention obligations expire, data is deleted or anonymised from our systems.

Your Right to Access

You can request a full export of the personal data we hold about you at any time. Submit the request through our Help Centre or privacy email and we will deliver a structured file within 30 days of verifying your identity.

Third-Party Sharing Limits

We share data only with payment processors like Paytm and PhonePe, and only the minimum fields each transaction requires. We do not share your data with advertisers, data brokers or any unrelated third parties.

Frequently Asked Privacy Questions

Below are the privacy questions we hear most often from people in India who have opened an account or are considering doing so. If your question is not covered here, reach out to our privacy team directly and we will respond within 72 hours.

We collect your name, email address, mobile number and payment method identifiers — such as your UPI handle or Paytm-linked number — along with device type and session timestamps needed to secure your account and process transactions.

We share data only with the payment processors you choose — UPI, Paytm, PhonePe — and only the minimum fields a transaction requires. We do not sell or share your data with advertisers, data brokers or unrelated third parties under any circumstances.

Log in, open the Help Centre under Account Settings and submit a data access request form. Alternatively, email our privacy team with your registered email address. We deliver a structured export within 30 days of verifying your identity.

Yes. Submit a deletion request through the Help Centre or via our privacy email. We will remove or anonymise your data once any legally required retention period has passed, and we will confirm completion in writing.

We use session cookies for login continuity and analytics cookies to spot performance issues. You can review and adjust these preferences at any time in the cookie settings panel — changing them will not affect your account access or transaction history.

We retain account records for the period required by applicable law after account closure. Once that obligation expires, records are permanently deleted or fully anonymised so they can no longer be linked back to you.

Reach our privacy team by email, live chat or the in-account Help Centre form. We acknowledge all privacy complaints within 72 hours. If you are in India and remain unsatisfied, you may also escalate to the relevant data protection authority.

How 0qqq Handles Your Personal Data

Reach Us About Your Privacy

Email Privacy Team

Live Chat Support

In-Account Help Centre

Our Data Handling and Security Practices

Encrypted Storage

Cookie Management

Account Security Controls

Data Retention Policy

Your Right to Access

Third-Party Sharing Limits

Frequently Asked Privacy Questions

01 What personal data does 0qqq collect when I open an account?

02 Does 0qqq share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask 0qqq to delete my personal data?

05 How does 0qqq use cookies and can I control them?

06 How long does 0qqq keep my account data after I close my account?

07 Who do I contact if I believe my privacy rights have been violated?

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